Faveo HELPDESK for ResellerClub
Published on Wednesday, October 07, 2015,04:08:06 in PHP scripts
DESCRIPTIONThe word Faveo comes from Latin which means to be favourable. Which truly highlights vision, scope as well as the functionality of the product that Faveo is. It’s specifically designed to cater the needs of Reseller Club resellers, empowering them with state of art, ticket based support system. Step by step video guide to be uploaded soon.
FeaturesReseller Club Integration: User logs in via store front email address, Get user order details in the ticket Installer: Easy to use step by step installer, very easy to install this application Advance Helpdesk: It’s a simple, yet full pledged help desk system with email integration & many more features Ticketing Management Faveo ticketing management system helps you to manage tickets and queries efficiently and effectively Priority Management Faveo comes loaded with integrated time-assigned priority ticket resolution and support system Rich Text HTML editor Faveo comes with Rich HTML text editor and allow to reply to ticket in rich HTML text Auto Reply Faveo comes auto reply system for every ticket raised and reply Customer Portal Faveo comes with customer portal to track ticket status and access knowledge base Reports Faveo lets you maintain steady and detailed record of all the tickets that have been managed and resolved Collaborators Faveo supports adding multiple collaborators to a ticket Assign Tickets Faveo allows assignment of tickets to particular agent as well as departments Internal Notes Faveo lets you maintain internal notes for each ticket for easy collaboration between the team Canned Responses Faveo comes with ability to define template message for most common queries to save time
Road map – Future updates to be added
UPDATE HISTORYVersion 1.0 • October 5, 2015
+ First Release
YOUTUBE ChannelClick here to view video documentation about how to use this plugin and also to understand its capabilities https://www.youtube.com/channel/UC-eqh-h241b1janp6sU7Iiw
SUPPORTPlease feel free to get in touch with us through the form here for any questions.
TRADEMARKSAll registered trademarks belong to their respective owners. Reseller Club, are trademarks of Directi., registered in the India, U.S. and other countries.
This Application is third party application made by Ladybird Web Solution Pvt Ltd and is not owned or made by Reseller Club. This Application will not work without proper Account & API from Reseller Club.
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